2006 Issues Forum

Networking for a Better Community

April 5-7, 2006, the CRP-RCEP at the University of Missouri hosted the 2006 Region 7 Issues Forum at the DoubleTree Hotel in Overland Park, KS, just outside of Kansas City. Below is the agenda for that conference. There are support materials and text-only transcripts available for a few of the presentions.

PHOTOS - Photos from the 2006 Issues Forum are available here.

Short Agenda

Detailed CONFERENCE ITINERARY

Wednesday, April 5, 2006

  • 1:00 p.m. - Opening Remarks
    • C. David Roberts, Ph.D., Director, CRP-RCEP
    • Peggy Todd, Director, Rehabilitation Administration Program, CRP-RCEP
  • Opening Keynote – Community and Social Capital - Al Condeluci
    • The end goal for rehabilitation is to return people to full participation in community. Data shows, however, that people with disabilities still lag far behind in community involvement. This is clear when you look at unemployment data, housing data, transportation options and the like, but where it really hits home is when you look at social capital data and the loneliness/isolation factors. This presentation will look more closely at not just outcomes, but at the entire concept of social capital. The nature of culture and community will be explored and basic community building strategies will be offered as an alternative to traditional rehabilitation efforts.
    • Transcript - Opening Keynote
  • 2:15 p.m. – 2:45 p.m. Break
  • 2:45 p.m. – 4:30 p.m. Concurrent Sessions
    • Choosing to Change - Katie Rodriguez Banister
      • My life changed when I became a “woman on wheels” in 1990 and wasn’t sure if I would ever work again. I will discuss organizations and opportunities that have fueled my independence. I will share the strategies that continually help me welcome change into my life.
      • Handout - Choosing to Change
    • Building Community from a Street Perspective - Al Condeluci
      • Rehabilitationists and Change Agents have two basic approaches when thinking about their goals for the people they work with. One approach is a direct focus on the client and attempts to fix, change, alter or enhance the person’s ability to perform or engage. Although we have had limited success with this approach, it has been dominant in rehabilitation. There is another way – a more macroscopic approach that looks to change the community through relationship building. This workshop will focus on changing community by offering a four-step model designed to build community and social capital.
    • Partnerships with Employers - Nathan Van De Voorde
      • Join us for an employer’s perspective related to experiences in hiring individuals with disabilities, the types of services that add value to the process, and the importance of partnerships between employers and the rehabilitation community. Speakers will also discuss value added services such as education, training and employer resources related to hiring and supporting people with disabilities. These services and resources will be shared through examples from various business partnership initiatives.
      • Transcript - Partnership with Employers
    • Role of Supported Community Living and Employment - Dave Merrill and Amy Scofield
      • Cohesion amongst team members is a critical component of person-centered planning. Supported employment is most successful when all players are on board and working together. Dave and Amy will discuss the importance of residential and vocational staff combining their expertise to provide quality employment outcomes. This session will include highlights of positive employment outcomes achieved through collaborative efforts along with tips for nurturing partnerships between residential and vocational staff.
    • Managing Finances in an Outcome-Based Employment Environment - Pat Steele and Jon Zellweger
      • One of the biggest mistakes employment organizations sometimes make is when they establish performance measurement systems. Often they try to measure too much and end up with measurement overload. A “Balanced Scorecard” is a management tool that focuses an organization’s strategies on four important perspectives: customers, finances, internal business processes, and employee learning and growth. This session will help organizations decide what is most important to measure and how to use this information in determining if services are being delivered efficiently and effectively.
      • PowerPoint slides on Managing Finances
      • Text-only version of Managing Finances slides
    • Self-Discovery, Self-Determination, Self-Advocacy: It’s all about discovery! - Elizabeth Fussell

Thursday, April 6, 2006

  • 7:30 a.m. - 8:30 a.m. Continental Breakfast
  • 8:30 a.m. – 10:15 a.m. Concurrent Sessions
    • Job Development: 6 P’s for Program Success - Mindy Oppenheim
      • This workshop will present Mindy’s “6 P’s for Job Development Success.” Participants will learn a (proven) process to sell “customized employment” (i.e., job carving) to large and small, public and private employers. The “6 P’s” are derived from best practices in job development, marketing, sales and communication. This is a fun workshop that will challenge participants and programs to new levels of organization, professionalism and placement outcomes.
      • PowerPoint slides on 6 P's for Program Success
      • Text-only version of PowerPoint slides
    • Personnel Services to Employers – An Old Idea is New Again - Margaret McHenry
      • With over 30% of the country now working on contracts through employment agencies, community service providers have the potential to supply employers with employees and a value-added service much like their competition in the “temp” agency business. By defining their business and strategically positioning their services, community employment agencies can provide services that not only give job seekers pay with benefits, but encourage persons to enhance their career by being an ongoing resource for hard and soft skills development. This session will provide the participant with an opportunity to learn about this approach as well as have an overview of the 2006 CARF (Commission on Accreditation of Rehabilitation Facilities) Employment Standards.
      • Transcript - Personal Services to Employers
    • Job Development and Support Strategies - Wendy Parent
    • Risk Management: Balancing Choice and Risk: IRMP (session 1 of 4) - Sean Gerow, Christopher Lyons, Esq., & John Rose
      • This is the first of four sessions on Risk Management, all targeted to Executive Directors and mid-level managers of community provider agencies. The presenters include a trial attorney and two risk managers with extensive experience in the fields of mental health and developmental disabilities. The first session will focus on developing an individual risk management plan (IRMP) for consumers to ensure rights and life goals. It will also address “capacity to consent” and necessary protections regarding risk and risk behaviors.
      • Handouts are available from the Irwin Siegle Angency Website NOTE: Handouts are in a password protected folder labeled "Kansas Conference Participantes." You will need to contact the Siegle Agency for the password.
    • Process of Organizational Change - Panel Discussion
    • Self-Discovery, Self-Determination, Self-Advocacy: It’s all about discovery! (Repeat) - Elizabeth Fussell
  • 10:15 a.m. – 10:30 a.m. - Break
  • 10:30 a.m. – 12:00 p.m. Concurrent Sessions
    • Job Development: 6 P’s for Program Success (Repeat) - Mindy Oppenheim
    • Person-Centered Planning - Mike McCarthy
        • What has happened to the excitement and innovation which characterized personal futures planning in the beginning? How did planning tools designed to be individually tailored, flexible and innovative become standardized, pre-packaged and stagnant? This session will revisit the original intent of person-centered planning: its values, assumptions, planning tools, and its ties to grassroots community change. Participants will be challenged to review the extent to which they are remaining true to the values, ideals and practices required to engage in ongoing, real and meaningful planning, thinking and working with people.
    • The Power of True Informed Choice - Susan Rocker
    • Risk Management: The Quest for Quality: Achieving Quality Outcomes (session 2 of 4) - Sean Gerow, Christopher Lyons, Esq., & John Rose
      • The second session is based on the premise that Quality of the Outcome is equal to the Quality of the Process. It also looks at the role of culture in impacting the process. How can the process to be enhanced to ensure quality assurance and improvement? What should an agency do in regard to benchmarking and quality enhancement?
      • Handouts are available from the Irwin Siegle Angency Website NOTE: Handouts are in a password protected folder labeled "Kansas Conference Participantes." You will need to contact the Siegle Agency for the password.
    • Benefits of Benefit Planning - Diana Beckley, Margaret Mertes Knoff, and Panel
    • What Do Outcomes Cost? - Tom Sechrist
      • How do you determine the cost of service? Many providers state they cannot afford to deliver services in a milestone or outcome-based system. But do providers really know if it is a losing proposition? Can providers track their costs to determine how many hours of job coaching are being provided? Is there a way to manage this process more efficiently? This session will focus on determining your costs, then comparing the costs with outcomes that mean something to you. Are you spending your funds in an effective manner? Are you making a difference?
      • Handout on Outcomes Cost
      • Exercise Worksheet
      • Excel sheet on Cost Calculations
  • 12:15 p.m. – 1:15 p.m. Buffet Lunch
  • 1:30 p.m. – 3:00 p.m. Concurrent Sessions
    • Whole Agency Marketing: Getting the Biggest Bang for the Buck - Mindy Oppenheim
      • This workshop provides a framework for developing a fluid marketing plan based on your current job seekers and your current staff. Participants will develop a customized marketing plan including low-cost, no-cost strategies to get employers to call your program.
    • Person-Centered Planning (Repeat) - Mike McCarthy
    • Sexuality and Disabilities: Fact or Fiction? - Katie Rodriguez Banister
      • People with disabilities are often looked at as asexual. Katie shares her personal story through a theater piece dispelling such nonsense. A discussion will follow, addressing self image, pregnancy, and other issues on this delicate subject. Don’t be embarrassed. We all think about it!
      • Handout available
    • Risk Management: Liability 101 (session 3 of 4) - Sean Gerow, Christopher Lyons, Esq., & John Rose
      • This session will provide information on mitigating loss potential and a discussion of liability, the conditions necessary to bring a lawsuit, and strategies to minimize impact. Participants will also learn the steps in deposition preparation.
      • Handouts are available from the Irwin Siegle Angency Website NOTE: Handouts are in a password protected folder labeled "Kansas Conference Participantes." You will need to contact the Siegle Agency for the password.
    • Everyday Ethics in Employment Services: Real Life Dilemmas - C. David Roberts (for Laurie Ford)
      • PowerPoint Slides on Everyday Ethics in Employment Services
      • Text-only version of slides
    • Networks for Services and Sound Businesses - Margaret McHenry
      • Everyone knows the cost of administration. Everyone knows that if they just had a way to reduce this overhead that they could invest the savings in expanded services, perhaps Personnel Service or Affirmative Enterprise. What are the ways to share staff and reduce turnover costs? Is there a way to enhance our benefits program without losing our organization’s autonomy? These and many other questions and challenges to modern management may be answered by considering network management. In 2004, CARF created standards for managing and providing quality services through the funding or business arrangements of various partnerships and joint ventures. These standards are designed to manage the administration of service dollars to local provider organizations and/or provide them with the blueprints for establishing business networks for sharing costs, reducing overhead, and accessing resources among the agencies for business ventures that fulfill their missions.
      • PowerPoint slides on Networks for Services
      • Text-only version of PowerPoint slide
      • Transcript Available - Networks for Services & Sound Businesses
  • 3:00 p.m. – 3:15 p.m. Break
  • 3:15 p.m. - 4:45 p.m. Concurrent Sessions
    • Re-Thinking Your Work: Successful Supports for People Labeled With Behavioral Challenges - Susan Rocker
      • Do people “have” behaviors, or do they “use” them? Do people lose jobs because of their soft skills? This session will answer those questions, provide information about the three perspectives of behavioral approaches, and share what employment professionals can do to provide supports in a way that will enhance employment success.
    • Creative Employment Strategies - Wendy Parent
      • The purpose of this presentation is to explore customized and supported employment strategies that have been successfully utilized by individuals with severe disabilities to become competitively employed. This will include creative opportunities such as carved and created jobs, resource ownership, and self-employment ventures. Emphasis will be placed on looking beyond typical service delivery practices to include generic, disability, and natural supports and funding resources. Case study examples illustrating the process of customizing jobs and supports and the outcomes that can be achieved will be highlighted. Practical strategies for establishing individualized employment teams, implementing customized employment, accessing nontraditional resources, and addressing local service delivery issues will be presented.
      • PowerPoint slides on Creative Employment Strategies
      • Text-only version of PowerPoint slide
      • Transcript Available - Creative Employmnet Strategies
    • Who’s Really in Charge Here? - Carrie O’Brien
      • In the age of person-centered planning and self-determination, service providers have a responsibility to support people in taking control of their own planning processes. This includes support in understanding the planning process, facilitation skills and leadership styles. In Carrie’s session, she will share new ideas on the traditional planning process and tips on building people’s confidence and expertise in leading their own planning meetings and directing the supports they receive from professional staff.
      • Handout available
    • Risk Management: Organizational Risk Management (session 4 of 4) - Sean Gerow, Christopher Lyons, Esq., & John Rose
      • The final session will address concepts such as risk identification, assessment, implementation, and monitoring to ensure a quality risk management program is in place within the provider agency. ‘Lessons Learned’ from previous claims will be discussed.
    • What Do Outcomes Cost? (Repeat) - Tom Sechrist
    • Overview of Psychotropic Medications - William “Skip” Cochran
      • For consumers with mental illness, employment can be problematic without complying with a regimen of psychotropic medication. This session will provide an overview of how neurons and neurotransmitters work and what are current first-line medication choices. Participants will also gain a knowledge foundation about medication strategies to better understand new medications as they occur and will increase their skill in providing education to clients regarding effective medication compliance.
      • Handout on Psychotropic Meds
Friday, April 7, 2006
  • 7:30 a.m. - 8:30 a.m. Breakfast Buffet
  • 8:30 a.m. – 10:15 a.m. Concurrent Sessions
    • Microboard Development - Richard Enfield
      • This session will examine the concept of person-centered supports and the implementation of self-determined care. A variety of support and care options will be considered with an emphasis on microboards. The history and development of microboards will be reviewed focusing primarily on their utility as a support delivery system. This system provides persons with disabilities increased control over their lives and also is a mechanism of support that is designed to continue its mission for the life of the individual being served. Questions and discussion will be encouraged as this session attempts to explore not only the role and value of microboards for individuals with special needs but also how to establish a functional microboard.
    • State of the States
      • A panel of representatives from CRPs and DVR from each state in Region 7 will bring you up to date on current state-wide initiatives, the overall state of funding for services, how states are dealing with order of selection and informed choice, outcome-based funding systems, and the relationship between CRPs, DVR, and other state agencies. Come and learn what’s happening in your own or other states – you may be surprised that there are a lot of similarities.
    • Fulfilling Both the Letter and the Spirit of the ADA - Pat Steele
      • All organizations, but especially those who serve people with disabilities, should promote accessibility and the removal of barriers. This session will provide information on how organizations can address accessibility issues in order to enhance the quality of life for those served in their program and meet legal and regulatory requirements. Specific topics to be covered include the creation of an accessibility plan, the right not to disclose in a job interview, and reasonable accommodations in the employment process.
      • PowerPoint slides on Fullfilling the ADA
      • Text-only version of slides on Fulfilling the ADA
      • Transcript - Fullfilling the ADA
    • Self-Determination - Susan Rocker
    • Benefits of Benefit Planning (Repeat) - Diana Beckley, Margaret Mertes Knoff, and panel
    • Overview of Psychotropic Medications (Repeat) - William “Skip” Cochran
  • 10:15 a.m. – 10:45 a.m. Break
  • 10:45 a.m. - Closing Keynote – Building Communities One Person at a Time - Tim Harrington
    • As communities grapple with ever-increasing consumer needs and decreasing resources, a common knee-jerk reaction is to consolidate services and limit choice. If communities are to embrace self-determination and the proper role of people with disabilities, then it must be done one person at a time.
    • Closing Keynote Transcript
  • Closing Remarks
    • Darla Wilkerson, Director, Employment Services, CRP-RCEP
  • 11:30 a.m. Adjourn

TASK FORCE MEMBERS

Maureen Alexander, Bridget Hartmann, Kevin Rainwater, Marlin Roberts, Susan Rocker, Sharon Spratt, Pat Steele, Eunice Thompson, Steve Wooderson

Thank you to our customers as well for your dedication, motivation, and commitment to community participation and integrated employment for people with disabilities.

 

Last updated February 1, 2008
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